Refund policy We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Receipt of Products
Please check the shipped items’ condition on receipt, and refuse to sign if there are apparently noticeable damages. Please take pictures of the damaged shipping and send us for a free exchange.
Damages and Issues
Please inspect your order upon reception and contact us at info@chefkitusa.com immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and arrange the return and exchange it with a new one free of charge.
Restocking Fee
If an exchange is requested out of customers’ personal reasons, customers are supposed to pay for the return shipping. All approved returns must be in new, unused and undamaged condition (exclusive of items claimed for damage) and with original packages.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@chefkitusa.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If your item is approved for a return, it will be subject to a 25% restocking fee. Buyer is also responsible for return shipping charges.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@chefkitusa.com.